Troubleshooting tips for the library website

It can be tough remembering how to use the library again after the long summer break. Or trying to figure it out for the first time. Here are some of the more common problems people have using the library resources.

1. Signing in to the catalogue

  • Sign in using your student number, with CS in front of it. e.g. CS11312345
  • Your pin is the first 4 digits of your date of birth, e.g. ddmm. Don’t put PIN in front of it, don’t include a forward slash and don’t enter the year.

2. Signing in to the databases, or accessing electronic material

  • These require your CSU username and password, the same that you use to sign into my.csu.
  • An icon like this indicates a link to an electronic resource.

3. Checking your library record and renewing your loans.

  • Sign into the catalogue (see no. 1) then click on My Library Record from the links at the top of the screen. The list will show you how many items you have on loan, on hold, and have previously borrowed.
  • To renew items, click on the Loans link. You can click the boxes next to individual items and click Renew Selected, or choose Renew All.
  • Don’t forget to sign out.

4. Requesting a home delivery.

Students studying by distance education and living in Australia can request items sent to their home address. The default setting on the catalogue will say that items are to be picked up from your home campus. You need to select Home from the drop down menu next to Pick up location.

5. Borrowing from the library.

To borrow from the library you will need to have your student ID card. This is your library card and you won’t be able to borrow without it. You can get one on campus from Student Administration or send them a passport photo and they will issue one to you.

If you are having trouble with these or anything else, have a look at the FAQ’s on our website, get help from library staff with Ask a Question or call 1800 808 369.

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