Primo/SFX and Ovid databases link error

When trying to access an article from Ovid databases via Primo
(or SFX), if you get an error message (e.g.
the full text record could not be located) in the database link page, there are
few options for a workaround.

  1. Clear the boxes in SFX so that the link doesn’t
    go directly to the article and instead goes to the journal level. Then select
    the volume/issue you want.
  2. If the first option does not work, go back into
    Primo. Search by the journal title, locate it in SFX, and go to the journal
    level in the database to get to the article. 
  3.  If both options fail, go directly to the
    database (where the article is located) and search the article title to get to
    the article.

Note: The Library has noticed error messages are mostly
occurring when article located in Primo is being linked to Ovid databases. Primo/SFX
makes the link using a DOI. Within the same publication in Ovid, the newer
articles have a DOI and the link works, but links to older articles from this
publication fails in the absence of a DOI.

Library apologizes for the inconvenience caused and is working
to rectify this at the earliest.

Please contact the library if there are any issues.Contact details are located at: